We will send an estimate and would need your approval before starting any repair.ĥ. For any repairs that are considered normal wear and tear, accidental damage, outside of the warranty or if the warranty expired, the client will cover the cost of the materials and the technician's time. For any warranty repairs, please also include your warranty book that is stamped and dated by the place of purchase.Ĥ. Include a brief cover letter stating the issue or what you would like to have repaired, your receipt of purchase (not mandatory), your name and address, daytime telephone number and an email address.ģ. Any non-official Montblanc containers will also be discarded and not returned.Ģ. However, we are not responsible for any presentation boxes that are lost, stolen or damaged during their journey back to you. If you send your piece in with the original Montblanc presentation box we will attempt to return it to you. The shipping container is usually discarded upon arrival. We advise against sending your writing instrument in its original box or any container that you would like to keep. Any missing parts may increase the cost of service. Package your entire piece securely in a box or bubble type envelope.
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